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Exam 220-802

CompTIA Software+, 5 Day Boot Camp

The second week of the CompTIA+ package covers operating systems/software that runs on the hardware devices covered in week one. Versions of Microsoft Windows are the main focus, although time will be spent covering alternative platforms such as Ubuntu, Apple IOS, and Android, since the vast majority of corporate networks will no doubt have at least a few computers, phones, or tablets running non-Microsoft operating systems.

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Course Overview


Although students can take this class with no prior computer experience, course 220-801, CompTIA A+, Hardware, is recommended first, as it will make comprehension of how software works with different physical devices much easier. All recent versions of Windows OS will be covered in detail, including, of course, the myriad of problems that arise for system administrators when working with Microsoft operating systems.

Labs during this week give students the opportunity to configure different versions of Windows from the ground up and learn the best configurations specific to their particular environment.

Course Outline

Day 1: Operating Systems

  • Windows XP, Vista, 7, 8, 8.1.
  • Ubuntu, Android, Apple IOS.
  • 32-bit vs. 64-bit.
  • Upgrades vs. Clean installs.
  • Dual and Multi-boot.
  • Partitioning, formatting, and file systems.
  • Device drivers and initial settings.
  • Windows Domains and Workgroups.
  • Command line utilities.
  • Working with the boot sector.

Day 2: Configuring Windows with Control Panels and Utilities

  • Computer Management, Device Manager, Users and Groups.
  • System Configuration, Programs, Windows Firewall.
  • Performance Monitor, Task Manager, Disk Management.
  • Using “Classic View” for all Windows versions.
  • Domain and Workgroup networking.
  • Drive Mapping, VPN, wired and wireless connections.
  • TCP/IP settings, addresses, DHCP, and DNS.
  • NIC configurations.
  • Backing up Windows best practices.
  • Utilities for preventative maintenance.
  • Antivirus and antispyware software.

Day 3: Security

  • Physical and Digital Security.
  • Types of security threats and locking down workstations.
  • NTFS vs. Share permissions.
  • User authentication, passwords, and policies.
  • Virtualization: Hyper-V and VMware.
  • Securing wired and wireless networks.

Day 4: Mobile Devices

  • Android, iOS, Windows 8.
  • Open source vs. closed source.
  • GPS, screen calibration and orientation.
  • Wireless and cellular data networks.
  • Virtualization: Hyper-V and VMware.
  • Securing wired and wireless networks.
  • Bluetooth and pairing.
  • Using e-mail on mobile devices.
  • Security, backup, patches and upgrades.
  • Hardware issues with mobile devices.
  • Synching data between devices.

Day 5: Troubleshooting

  • Theory of troubleshooting and best practices.
  • How to fix hardware problems and what tools to use.
  • Fixing monitors and display adaptors.
  • Network troubleshooting.
  • Problems with Windows OS and how to resolve them.
  • Making your network secure and limiting both internal and external attacks.
  • Laptop and printer troubleshooting.