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Windows 7, Enterprise Desktop Support Technician

Exam 70-685

Windows 7, Enterprise Desktop Support Technician 5 Day Boot Camp

The 70-685 exam completes the requirements needed for the Windows 7 Microsoft Certified Solutions Associate certification. The course is designed for those who are looking for a comprehensive understanding of Windows 7 Clients, either for their current or future employment in Network Administration.

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Course Overview

In addition to covering all the items needed to pass the exam, the focus of the course will be on solving real-world problems and ensuring that downtime due to Windows 7 configuration errors and inherent problems with the operating system are reduced to a minimum. The labs provide heavy emphasis on networking with Windows Server 2008 and 2012.

Prerequisites: Students should have either already taken the 70-680 course, or have a modicum of experience supporting a Microsoft network with some Windows 7 clients.

Course Outline

Day 1: Application Issues

  • Software installation options and best practices.
  • Permissions and the Administrator Account.
  • Licensing and digital signing.
  • Non-responsive programs and conflicting applications.
  • Running in Safe Mode and emulating prior Windows versions.
  • Identifying useless programs and getting rid of them.

Days 2-3: Networking

  • Making best use of the hardware on your LAN.
  • Necessary protocols, wiring, and NIC configuration.
  • Domains and Workgroups: effective communication techniques.
  • DHCP vs. Static addressing.
  • Connectivity issues.
  • DNS and name resolution with Windows Server.
  • Printers, routers, and other devices.
  • Troubleshooting tips and useful commands.

Day 4: Mobile Users

  • Wireless connectivity configurations.
  • Signal strength and security issues.
  • Encryption types and keys.
  • Wireless profiles and mobile users.
  • Remote Access configurations.
  • VPN troubleshooting.
  • IPv6 communications.
  • Authentication issues.
  • Solving other enterprise remote access issues.

Day 5: Maintain and Secure your Workstations.

  • Using system logs and configuring services.
  • Tweaking Windows 7 performance.
  • Hardware problems: HD, RAM, Video Cards.
  • Updating the BIOS.
  • Windows Internet Explorer security issues.
  • Preventing Spyware and Adware.
  • Dealing with file sharing security issues.
  • Software updates with Windows Update.
  • Anti-virus software implementation.