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29 Aug

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Course: CCNA Voice section 2

August 29, 2013 | By |

Course Outline

Day 1-2: Describe the characteristics of a Cisco Unified Communications solution

  • Describe the Cisco Unified Communications components and their functions.
  • Describe call signaling and media flows.
  • Describe quality implications of a VoIP network.

Day 1-2: Provision end users and associated devices

  • User creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Create and modify user accounts for Cisco Unified Communications Manager.
  • Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI.
  • Create or modify endpoints for Cisco Unified Communications Manager.
  • Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI.
  • Calling privileges and directory numbers.
  • Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration.
  • Enable end users for Cisco Unified Presence.
  • Verify user features are operational.

Day 2-3: Configure voice messaging and presence

  • Describe user creation options for voice messaging.
  • Create or modify user accounts for Cisco Unity Connection.
  • Describe and configure Cisco Unified Presence.

Day 3-4: Maintain Cisco Unified Communications system

  • Generate CDR and CMR reports.
  • Generate capacity and usage reports.
  • Generate RTMT reports to monitor system activities.
  • Monitor voicemail usage.
  • Remove unassigned directory numbers.
  • Perform manual system backup.

Day 4-5: Troubleshooting and user support

  • Verify PSTN connectivity.
  • Define fault domains using information gathered from end user.
  • Troubleshoot endpoint issues.
  • Identify voicemail issues and resolve issues related to user mailboxes.
  • Describe causes and symptoms of call quality issues.
  • Reset single devices.
  • Describe how to use phone applications.